FAQs

 

What types of massage products do you offer?

EaseBend specializes in innovative massage products designed for relaxation and muscle tension relief. Our product range includes electric foot massagers and versatile massage chair pads, each equipped with advanced features such as smart hot compress technology and customizable intensity settings.

How do I use the electric foot massager?

The electric foot massager is designed for ease of use. Simply plug it in, select your desired intensity level, and activate the smart hot compress feature for an enhanced experience. Detailed instructions are included with the product for optimal use.

What is smart hot compress technology?

Smart hot compress technology is an advanced feature integrated into our massage products that provides soothing heat to enhance muscle relaxation. This technology helps to improve blood circulation and alleviate muscle tension effectively.

Can I customize the intensity settings on your massage products?

Yes, our massage products come with customizable intensity settings, allowing users to adjust the massage experience according to their personal preferences. This feature ensures a tailored and rejuvenating experience for every individual.

What is your return policy?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their item. To initiate a return, please contact us at easebend@gmail.com. Please note that certain items may be non-returnable, such as perishable goods and personal care items.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately at easebend@gmail.com. We will evaluate the issue and work to resolve it promptly.

Is there a cooling-off period for EU customers?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in its original condition, unworn or unused, with tags, and in its original packaging.